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ATT Systems zeroes in on regional expansion
Into the ordinary man, a queue program is just this - press a button, get a queue ticket, and wait around for your convert. But there could be additional to some queue technique than satisfies the attention. With some revolutionary pondering, ATT Methods formulated an intelligent and more economical queue procedure; a person which tracks the true secret functionality indicators of customer support officers by capturing appropriate statistics because they function.
'At anybody time, we can easily monitor what a customer service officer is performing at his counter, with regard to how economical he's in managing phone calls or customers,' states ATT Systems' chief govt Kenny Teo.
Employers, consequently, are able to gather data within the region of customer service and improve current provider standards. The intelligent queue system is one of various IT methods established by ATT Methods.
Others consist of using brief message company (SMS) to remind prospects of their appointments and facilitating real-time on the net visibility of specific crowd dimension at an function.
The know-how company, a first time winner of the Enterprise 50 Awards final 12 months, specialises in planning and creating electronic devices and sub-systems for your well being treatment, aviation, and traffic management industries.
It caters to customers with the private and general public sectors, which incorporates authorities bodies much like the Land Transport Authority, SingHealth polyclinics, along with the Central Provident Board, and companies like Changi Airport Team and CapitaLand.
ATT Methods has programs to expand aggressively while in the subsequent three to five many years, which will comprise an original manifeste presenting, says Mr Teo, who's an digital and electrical engineer by teaching and features a diploma in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Written by Quebec . TL. Jansen Loh browse extra about Att Systems
