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ATT Systems zeroes in on regional expansion
For the regular male, a queue program is solely this - press a button, have a queue ticket, and wait to your switch. But there may be much more to some queue technique than fulfills the attention. With some modern pondering, ATT Units formulated an intelligent and much more reliable queue process; a person which tracks the true secret functionality indicators of customer care officers by capturing related figures since they perform.
'At anyone time, we are able to observe what a customer support officer is performing at his counter, regarding how productive he's in dealing with phone calls or prospects,' states ATT Systems' chief government Kenny Teo.
Employers, consequently, will be able to gather info within the space of customer service and enhance current services expectations. The smart queue process is just one of various IT answers created by ATT Systems.
Others involve applying brief message support (SMS) to remind buyers of their appointments and facilitating real-time on line visibility of precise crowd size at an event.
The technology business, a primary time winner with the Enterprise 50 Awards last calendar year, specialises in planning and creating electronic techniques and sub-systems to the health treatment, aviation, and traffic management sectors.
It caters to clientele with the personal and community sectors, which includes authorities bodies such as the Land Transportation Authority, SingHealth polyclinics, along with the Central Provident Board, and organizations like Changi Airport Team and CapitaLand.
ATT Programs has programs to improve aggressively while in the next three to five a long time, which will comprise an preliminary community giving, says Mr Teo, that's an digital and electrical engineer by training and provides a diploma in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh helpful information in only an individual click Teo Chin Tiong
